Terms & Conditions
Prego Deli engages a 3rd party logistic company to fulfil all delivery services which is calculated at checkout. Please note that delivery is to one location for the selected date and time only.
Additional surcharge apply for delivery to Restricted Zones.
We will not be liable for any orders that are unsuccessfully delivered due to the absence of the recipient.
For changes to delivery, please contact Prego Deli at +65 6431 6176 or email Prego.firstname.lastname@example.org at least 24 hours prior to selected time slot. All requests are subjected to availability.
2. Self-Collection Orders
You may collect your online order at:
Fairmont Singapore, Level 1
80 Bras Basah Road
Nearest Mass Rapid Transit (MRT) stations: City Hall and Esplanade
Collection time slots:
Monday – Sunday
12:00 pm – 15:00 pm
15:00 pm – 18:00 pm
18:00 pm – 21:00 pm
For any changes to self-collection timing, please contact Prego Deli at +65 6431 6176 or email Prego.email@example.com at least 24 hours prior to selected time slot. All requests are subjected to availability.
3. Consumption period
To enjoy the best quality of our food, please consume the food within an hour upon receipt.
Please be informed that our products are not halal-certified.
Orders are subjected to strictly no refunds or cancellations.
All prices are in Singapore Dollar (SGD) and are inclusive of taxes but exclusive of delivery charges.
7. Food item images
Product images shown are for illustration purposes only.
8. Changes to order
For any enquiries or modifications to your order, please contact Prego Deli at +65 6431 6176 or email Prego.firstname.lastname@example.org at least 48 hours prior to your delivery/self-collection date. All requests are subjected to availability.
To leave a feedback, please write to us at email@example.com.
ACCEPTANCE AND CONFIRMATION OF ORDER
The client may place an order through the website. The process for placing an order is as follows:
1. Choose your products and add them to cart
2. Validate the contents of the cart
3. Provide information regarding the client personal details
4. Indicate pick up or delivery dates and time
5. Indicate remarks as well as preferred payment method
6. Confirm the order
7. Complete payment
The order is only confirmed upon completion of full payment. Once payment is completed and processed successfully, you will receive a confirmation email. For any issues related to payment, please contact Prego Deli at +65 6431 6176 or email Prego.firstname.lastname@example.org
PAYMENT (SECURE TRANSACTIONS)
Online payment can be made using major credit cards.
EXCHANGE POLICY: REFUNDS/CANCELLATIONS
No refunds, exchange, cancellations or amendments is applicable once payment is processed and completed online unless the item becomes unavailable within the time indicated PLs refer to below section on “UNAVAILABILITY OF PRODUCTS” for more information.
UNAVAILABILITY OF PRODUCTS
The restaurant reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range. The restaurant undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order. In the event that one or several products ordered become(s) unavailable within the time period indicated, the restaurant undertakes to inform the client of this fact as quickly as possible by email. The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by the restaurant. The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the restaurant.
Any texts, remarks, structures, illustrations and images reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement.
PROHIBITION OF SALES OUTSIDE THE NETWORK
The products are intended to be sold exclusively through our distribution networks. It is therefore strictly prohibited to buy products for resale purposes outside of our networks, in particular, through websites. Over and above an infringement of our brands and the integrity of our products, such acts may involve the legal and criminal liability of their perpetrators, where appropriate.
APPLICABLE LAW AND DISPUTES
The Terms & Conditions, and any disputes arising from or under the Terms & Conditions, shall be governed by Singapore law. You agree to submit to the exclusive jurisdiction of the courts of Singapore regarding any such dispute. A person who is not a party to Terms & Conditions shall have no right under the Contract (Rights of Third Parties) Act to enforce any part of Terms & Conditions.
List of Restricted Zones
We do not deliver to the following Restricted Zones:
Kusu Island St.John’s Island
Pulau Ubin Pulau Tekong
Rifle Range (FIRING COMPOUND) Seletar Aerospace
West Camp Road Airport Cargo Road
Alps Avenue Airline Road
Pulau Damar Laut Turf Club Avenue
Brani Terminal Avenue Pulau Sakeng
Pulau Busing Pulau Sebarok
Restricted Zone by Postal Code:
099958 Resort World at Sentosa 629353 Keppel Shipyard (Gul)
098269 Universal Studio Singapore 629888 Keppel Shipyard
109679 Resort World at Sentosa (OFFICE) 637559 Pasir Laba Camp
109680 Defence Technology Tower A 637607 Tuas Power Station
109681 Central Manpower Base (CMPB) 638357 Jurong Camp I
109682 Defence Technology Tower B 638361 Jurong Camp II
117386 Defence Technology Tower B 638364 SAFTI Military Institute
117536 1 Pulau Ular 638501 ST Marine
117605 Power Grid 638709 15, Tuas Crescent
117630 Stockport Road 638717 23, Tuas Crescent
118326 Tanjong Berlayer Camp 667988 Bukit Gombak Camp
129817 Clementi Camp 669638 Hillview Camp
139302 Ayer Raja Camp 669642 Gombak Base HQ
149051 Special Operation Command 669644 Gombak Base
149373 Queenstown Remand Centre 669645 Ministry of Defence
178880 Parliament House 669646 Bukit Panjang Camp
248843 Tanglin Camp 688248 Kranji Camp III
307987 IRAS 688253 Police Dog (K9) Unit
688255 Mowbray Camp 397970 Guillemard Camp
688256 Kranji Camp II 367833 Mount Vernon Camp
417902 Kaki Bukit Prison School 688257 Kranji Camp
465556 Bedok Camp 688793 Stagmont Camp
478937 Singapore Prisons Quarters 689953 Keat Hong Camp II
478969 Bedok Reformative Training Centre 689954 Keat Hong Camp
498760 Changi Exhibition Centre (Airbase) 698956 Tengah Air Base
498761 Changi Exhibition Centre (Airbase) 708972 Murai Camp
498802 1 Changi North Way 708976 Lim Chu Kang Camp II
498819 Changi Naval Base 718919 Sungei Gedong Camp
498834 Tanah Merah Prison 729753 Mandai Camp
499611 8 Changi North Way 729754 Mandai Camp II
506969 Changi Prison Complex Cluster B 729756 Mandai Hill Camp
507087 Selarang Camp 738103 Woodland Check Point
507093 Changi Camp 738203 Woodland Check Point
507709 Changi Prison Complex Cluster A 738406 60 Woodlands Industrial Park D
508487 Hendon Camp 738700 Woodland Check Point
509863 Changi Airbase 757618 Sembawang Camp
509927 Trent Engine Overhaul Complex 757621 Chong Pang Camp
509928 SIA Engine Test Centre 757752 Sembawang Airbase
509932 Trent Engine Overhaul Complex 757753 Khatib Camp
528765 21 Tampines North Drive 2 757758 Dieppe Barracks
534257 Paya Lebar Airbase 758103 Senoko Power Station
567754 Amoy Quee Camp 759907 Senoko Incineration Plant
578775 601, Island Club Road 759945 Admiralty West Prison
596302 Maju Camp 759956 Sembawang Shipyard
596472 Police KINS Training Camp 759956 Sembawang Wharf
609278 Shell 759957 Sembawang Prison
609412 Vobak Building 769194 4 Lorong Chencharu
609831 Caltex Jalan Buroh 1 Service Centre 778895 Nee Soon Camp
619110 Jurong Port 778900 Nee Soon Camp (Leo North)
619523 ST Kinetics 779914 Nee Soon Camp (SCDF)
628054 29, Tanjong Kling 797792 Seletar Airport Passenger Terminal
628398 Tuas Naval Base 797809 Seletar Airport
628439 Tanjung Gul Camp 819658 Changi International Airport Services
629122 Jurong Shipyard 819659 SATS Inflight Catering Centre 1
629351 50, Gul Road