Terms and Conditions

Terms & Conditions

1. Delivery

Prego Deli engages a 3rd party logistic company to fulfill all delivery services which is calculated at checkout. Please note that delivery is to one location for the selected date and time only.

Additional surcharge apply for delivery to Restricted Zones.

We will not be liable for any orders that are unsuccessfully delivered due to the absence of the recipient. 

For changes to delivery, please contact Prego Deli at +65 6431 6156 or email Prego@fairmont.com at least 24 hours prior to selected time slot. All requests are subjected to availability.

2. Self-Collection Orders

You may collect your order at:

Prego Deli

Fairmont Singapore, Level 1

80 Bras Basah Road

Singapore 189560

Nearest Mass Rapid Transit (MRT) stations: City Hall and Esplanade

You may temporarily park at the driveway of Fairmont Singapore while collecting your order.

For any changes to self-collection timing, please contact Prego Deli at +65 6431 6156 or email Prego@fairmont.com at least 24 hours prior to selected time slot. All requests are subjected to availability.

3. Consumption period

To enjoy the best quality of our food, please consume the food within an hour upon receipt. 

4. Halal-certification

Please be informed that our products are not halal-certified.

5. Cancellation

Orders are subjected to strictly no refunds or cancellations.

6. Pricing

All prices are in Singapore Dollar (SGD) and are inclusive of taxes but exclusive of delivery charges.

7. Food item images

Product images shown are for illustration purposes only.

8. Changes to order

For any enquiries or modifications to your order, please contact Prego Deli at +65 6431 6156 or email Prego@fairmont.com at least 48 hours prior to your delivery/self-collection date. All requests are subjected to availability.

9. Feedback

To leave a feedback, please write to us at prego@fairmont.com. 

 

ACCEPTANCE AND CONFIRMATION OF ORDER

The client may place an order  through the website. The process for placing an order is as follows:

1. Choose your products and add them to cart

2. Validate the contents of the cart

3. Provide information regarding the client personal details

4. Indicate pick up or delivery dates and time

5. Indicate remarks as well as preferred payment method

6. Confirm the order

7. Complete payment

The order is only confirmed upon completion of full payment. Once payment is completed and processed successfully, you will receive a confirmation email. For any issues related to payment, please contact Prego Deli at +65 6431 6156 or email Prego@fairmont.com


PAYMENT (SECURE TRANSACTIONS)

Online payment can be made using major credit cards.

EXCHANGE POLICY: REFUNDS/CANCELLATIONS

No refunds, exchange, cancellations or amendments is applicable once payment is processed and completed online unless the item becomes unavailable within the time indicated please refer to below section on “UNAVAILABILITY OF PRODUCTS” for more information.

UNAVAILABILITY OF PRODUCTS

The restaurant reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range. The restaurant undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order. In the event that one or several products ordered become(s) unavailable within the time period indicated, the restaurant undertakes to inform the client of this fact as quickly as possible by email. The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by the restaurant. The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the restaurant.

INTELLECTUAL PROPERTY

Any texts, remarks, structures, illustrations and images reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement.

PROHIBITION OF SALES OUTSIDE THE NETWORK

The products are intended to be sold exclusively through our distribution networks. It is therefore strictly prohibited to buy products for resale purposes outside of our networks, in particular, through websites. Over and above an infringement of our brands and the integrity of our products, such acts may involve the legal and criminal liability of their perpetrators, where appropriate.

APPLICABLE LAW AND DISPUTES

The Terms & Conditions, and any disputes arising from or under the Terms & Conditions, shall be governed by Singapore law. You agree to submit to the exclusive jurisdiction of the courts of Singapore regarding any such dispute. A person who is not a party to Terms & Conditions shall have no right under the Contract (Rights of Third Parties) Act to enforce any part of Terms & Conditions.





List of Restricted Zones

We do not deliver to the following Restricted Zones:

Kusu Island St.John’s Island

Pulau Ubin Pulau Tekong

Rifle Range (FIRING COMPOUND) Seletar Aerospace

West Camp Road Airport Cargo Road

Alps Avenue Airline Road

Pulau Damar Laut Turf Club Avenue

Brani Terminal Avenue Pulau Sakeng

Pulau Busing Pulau Sebarok

Restricted Zone by Postal Code:

099958 Resort World at Sentosa 629353 Keppel Shipyard (Gul)

098269 Universal Studio Singapore 629888 Keppel Shipyard

109679 Resort World at Sentosa (OFFICE) 637559 Pasir Laba Camp

109680 Defence Technology Tower A 637607 Tuas Power Station

109681 Central Manpower Base (CMPB) 638357 Jurong Camp I

109682 Defence Technology Tower B 638361 Jurong Camp II

117386 Defence Technology Tower B 638364 SAFTI Military Institute

117536 1 Pulau Ular 638501 ST Marine

117605 Power Grid 638709 15, Tuas Crescent

117630 Stockport Road 638717 23, Tuas Crescent

118326 Tanjong Berlayer Camp 667988 Bukit Gombak Camp

129817 Clementi Camp 669638 Hillview Camp

139302 Ayer Raja Camp 669642 Gombak Base HQ

149051 Special Operation Command 669644 Gombak Base

149373 Queenstown Remand Centre 669645 Ministry of Defence

178880 Parliament House 669646 Bukit Panjang Camp

248843 Tanglin Camp 688248 Kranji Camp III

307987 IRAS 688253 Police Dog (K9) Unit

688255 Mowbray Camp 397970 Guillemard Camp

688256 Kranji Camp II 367833 Mount Vernon Camp

417902 Kaki Bukit Prison School 688257 Kranji Camp

465556 Bedok Camp 688793 Stagmont Camp

478937 Singapore Prisons Quarters 689953 Keat Hong Camp II

478969 Bedok Reformative Training Centre 689954 Keat Hong Camp

498760 Changi Exhibition Centre (Airbase) 698956 Tengah Air Base

498761 Changi Exhibition Centre (Airbase) 708972 Murai Camp

498802 1 Changi North Way 708976 Lim Chu Kang Camp II

498819 Changi Naval Base 718919 Sungei Gedong Camp

498834 Tanah Merah Prison 729753 Mandai Camp

499611 8 Changi North Way 729754 Mandai Camp II

506969 Changi Prison Complex Cluster B 729756 Mandai Hill Camp

507087 Selarang Camp 738103 Woodland Check Point

507093 Changi Camp 738203 Woodland Check Point

507709 Changi Prison Complex Cluster A 738406 60 Woodlands Industrial Park D

508487 Hendon Camp 738700 Woodland Check Point

509863 Changi Airbase 757618 Sembawang Camp

509927 Trent Engine Overhaul Complex 757621 Chong Pang Camp

509928 SIA Engine Test Centre 757752 Sembawang Airbase

509932 Trent Engine Overhaul Complex 757753 Khatib Camp

528765 21 Tampines North Drive 2 757758 Dieppe Barracks

534257 Paya Lebar Airbase 758103 Senoko Power Station

567754 Amoy Quee Camp 759907 Senoko Incineration Plant

578775 601, Island Club Road 759945 Admiralty West Prison

596302 Maju Camp 759956 Sembawang Shipyard

596472 Police KINS Training Camp 759956 Sembawang Wharf

609278 Shell 759957 Sembawang Prison

609412 Vobak Building 769194 4 Lorong Chencharu

609831 Caltex Jalan Buroh 1 Service Centre 778895 Nee Soon Camp

619110 Jurong Port 778900 Nee Soon Camp (Leo North)

619523 ST Kinetics 779914 Nee Soon Camp (SCDF)

628054 29, Tanjong Kling 797792 Seletar Airport Passenger Terminal

628398 Tuas Naval Base 797809 Seletar Airport

628439 Tanjung Gul Camp 819658 Changi International Airport Services

629122 Jurong Shipyard 819659 SATS Inflight Catering Centre 1

629351 50, Gul Road


*Offers Terms & Conditions

50% off 2nd pizza cannot be used in conjunction with discount promo codes. Free delivery is to one location only and will apply automatically at checkout. For food & beverage orders, please indicate your vehicle number and estimated time of arrival in your order for drive-through pick-up. Refer to communications from AccorPlus, AMEX and major credit cards for promo codes.